PokéSurvivor
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PokéSurvivor Support

For account or save problems, contact PokéSurvivor's developer through the official contact page. Public bugs and suggestions can go to the game's GitHub issues. Use the official online game for cloud saves and multiplayer; the downloadable edition is for solo play. The links and checks below help you choose the right destination.

Check the account and edition before looking for a save

The online game accepts a name and password or a Google sign-in. An account stores progress in the cloud so it can be continued on another device. Guest play on the official website is a way to try the game without an account, but guest progress is not saved.

The author's itch.io download has a different saving model: progress stays in that browser's local storage, and the edition is solo-only. Clearing that browser's site data removes its local save. For that edition, return to the browser where you played before expecting to find your collection.

Saving and online features by play mode
Play modeWhere progress is keptOnline features
Online accountCloud save associated with the game accountCo-op, leaderboards and continuation across devices
Online guestNo persistent guest progressImmediate solo trial
Downloaded solo editionLocal storage in the browser used to playSolo play; use the online site for cloud saves, co-op and leaderboards

If your online collection appears to be missing

  1. Return to the original sign-in

    Return to the original sign-in: Open the official game and use the same account name or Google account as before. Check which login you used on the device that still shows your collection.

  2. Check whether you were signed out

    Check whether you were signed out: After the 12 October server migration, some players needed to sign in again, with existing saves and collected Pokémon preserved. A new login prompt after that change does not by itself mean the collection was deleted.

  3. Describe the mismatch to the developer

    Describe the mismatch to the developer: If the same login still shows unexpected progress, report whether this happened on the online site or downloaded edition, which device last showed the expected save and what is missing. Do not send your password.

Make a bug report easy to reproduce

Use the developer email for account details, or the repository's issue tracker for a public gameplay bug. Include the following information so the author can follow the same sequence rather than guessing which screen or edition failed.

  1. Identify the play environment: Name the online website or downloaded edition, device, operating system and browser. For a co-op issue, say whether you were hosting or joining.

  2. Write the steps in order: Start from the menu or run state before the problem. List the buttons, move selections or invitations involved, followed by what you expected and what happened.

  3. Include the affected game details: For combat, name the partner, move, item and run time if relevant. For saving, name the missing collection or upgrade and whether it had appeared on another device.

  4. Attach the useful screen: A screenshot of an error message or affected control helps distinguish a loading failure from a gameplay problem. Keep account credentials out of public screenshots and GitHub issues.

Common mobile and co-op checks

Moving or changing attacks on a phone
Moving or changing attacks on a phone: Play in landscape, drag to move and tap a move icon to make it active. The top-right button pauses the game. Keyboard players move with WASD or arrows and select attacks with 1–4 or Q/E.
iPhone fullscreen
iPhone fullscreen: On iPhone, use Safari's Share menu and Add to Home Screen when direct fullscreen is unavailable. The 12 October update also fixes move-icon taps while another finger holds the joystick and moves controls above the home bar.
Finding a friend or starting a room
Finding a friend or starting a room: Use the online edition with an account. Add friends by their public nickname, create a room and send invitations; a room holds up to four players. The downloadable solo edition cannot join that room.
A shared run pauses or cannot connect
A shared run pauses or cannot connect: Co-op pauses when the host changes tabs or stalls, and resumes when the host returns. Failed direct connections are reported in the room while the game retries. Include the displayed connection message and host or guest role in your report.

Voluntary support goes to the game developer

PokéSurvivor's official game is free, with no advertisements or purchases. Its voluntary contributions fund the servers and domain; the servers provide saves, accounts, leaderboards and multiplayer. You can contribute through JPTER78's Ko-fi or GitHub Sponsors; surplus funds are kept for future months' running costs.

Contributing gives no gameplay advantage. You can also help by sharing the game with friends, recommending it or reporting bugs. Send contributions directly to the developer through those donation links.

Official support page ↗Developer's Ko-fi ↗Developer's GitHub Sponsors ↗

Share a gameplay preview with a friend

Show friends how PokéSurvivor plays before inviting them to a run. Share the official trailer on YouTube, then have everyone sign in, add each other's nicknames and join the same room.

Open and share the official trailer on YouTube

Sources